Exchange Policy


If you are unhappy with your online or instore purchase for any reason, we will gladly accept an exchange or credit note on full price, unworn, unmarked, merchandise returned to our online or flagship store within 7 days of the order date.  

We do not accept refunds if the garment is no longer suitable or it does not fit or if you decide that you don’t want a garment once it arrives. Clicking ‘Place Order’ confirms that you accept the terms and conditions of the transaction. Once we accept your order based on our store availability, we will then send you a confirmation email and charge your account.  

When placing an order, we strongly recommend that you choose carefully as we do not offer refunds for over ordering, incorrect ordering of size or a simple change of mind. 

Please choose carefully as we do not exchange or refund on sale items.  

If you return an item for any of the above reasons we will provide you with a credit note or exchange on the returned items as long as the garment is un-worn, the tags are attached, and it is returned within 7 days, this does not include any cost incurred by us for the cost of Postage / Freight to send the items to you or to have them returned to us. 

Credit notes can only be used once and cannot be reimbursed again. 

Credit notes are only valid 6 weeks upon returning the garment. 

Onscreen colours may appear slightly different, depending on your monitor settings. 

If you do wish to return an item to us, it is your responsibility to make sure that the returned items arrive safely and can be tracked.  

Our returns address is: 

SP177 Bankstown Central, 1 North Terrace, Bankstown NSW 2200. 

Please note the exchange turnaround time is anywhere between 2-7 working days.  

Faulty Item 

While we endeavour to never let any slip past us, during busy periods, sometimes faults are missed. In the case that this does happen, please contact and a staff member will assist you. 

The Repairs department will assess the garment once received and if they deem it faulty because of a manufacturing fault, then they will determine whether they can issue a repair, refund or credit note provided you present proof of purchase.  


Australian Exchange Policy 

Please choose carefully and read all product details and sizing advice before purchasing to ensure you have selected the right gown for your event. Due to the delicate, handmade nature of our pieces, we do not accept returns/refunds for change of mind. 

No Exchange or Refund on Ready-to-Wear and Couture gowns. 

International Exchange Policy
Integrity Boutique does not accept refund or exchange on all International orders. 

Important Information
Due to the delicate nature of our gowns, items which are damaged in the course of normal wear and tear are not considered to be faulty and will not be accepted for return. 

Once the gown leaves Integrity Boutique there is no refund or exchange under any circumstances. 

Please note Integrity Boutique garments cannot be deemed faulty is washed incorrectly and no exchange/refund service will be provided. Integrity Boutique takes no responsibility if garment is damaged through incorrect method of washing. To ensure your garment is washed correctly please read washing instructions inside of garment.