FAQ
What if my size is no longer available online?
If your size is no longer online, please email info@integrityboutique.com and we will do our best to find if one is available in store.
I have sent an email to customer care and have not received a reply
If you send an email to any of our customer care department with a query/problem we will endeavour to reply to you within 24/48hrs if you have contacted between 9:00am - 5:30pm Monday to Friday.
If you contact us after hours or on the weekend we will endeavour to reply to you as soon as possible.
Can I use more than one discount code on my order?
No, more than one discount code cannot be used per transaction and are not available for use in conjunction with any other offer. A discount has their own set terms and conditions of use which will be advertised accordingly.
What payment methods do you accept?
We accept VISA, Mastercard and bank transfer.
What are the price ranges of your gowns?
Integrity Boutique Custom couture pieces start from $25000AUD and average around $5000AUD and upwards depending on the design, detail, fabrics chosen and embellishments.
Integrity Ready-to-wear gowns start at $800 - $4000 AUD
Can I purchase a gown online?
Unfortunately, Gowns can not be purchased online. However, all gowns can be purchased over the phone 02 9791 0708, through our social media accounts and email address, info@integrityboutique.com.
What are Couture Gowns?
Our couture gowns CAN NOT be changed or altered by Integrity Boutique. These exclusive pieces come in a small amount of sizes and can be purchased immediately in store or over the phone.
Our Couture gowns can be placed on lay-by, as long as they are over $1000.
A 50% deposit is required in order to place the gown on Lay-by.
Our Lay-by’s are valid for 4 weeks after first payment unless regular payment is made towards the gown.
For whatever reason you decide to cancel your lay-by, you will forfeit your deposit.
What is the difference between Atelier Couture and Couture gowns?
Atelier Couture gowns consist of bespoke custom made gowns that CAN easily be changed and designed to your preferences by Integrity Boutique. The production process of these gowns take 6-12 complete, however it may be available sooner depending on the gown.
Whereas Couture Gowns CAN NOT be changed or altered by Integrity Boutique. These exclusive pieces come in a small amount of sizes and can be purchased immediately in store or over the phone.
Can gowns be placed on layby?
Our Couture gowns can be placed on lay-by provided that the total is over $1000.
A 50% deposit is required in order to place the gown on Lay-by.
Our Lay-by’s are only valid for 4 weeks after the first payment.
For whatever reason you decide to cancel your lay-by, the deposit will be forfeited.
For the Atelier Couture Collection, a 50% deposit must be made towards the gown for the production process to begin. The rest of the payment can be paid however you please, whether being instalments or upon arrival of the gown.